Return Policy

General Terms

  • All sales are final.
  • Orders once placed cannot be cancelled.
  • Products cannot be returned or exchanged in case of dislike or change of mind.
  • The Golden Triangle India strives to ensure a smooth and satisfying shopping experience. We take utmost care in product quality and packaging, and do not accept returns or exchanges for products delivered in perfect condition, as per the order.
  • We request you to carefully review product specifications and dimensions before placing your order, to ensure the product fits your space and expectations.

 

Eligibility for Return

  1. Your purchase is eligible for return or exchange only if it meets the following conditions:
  2. You received an incorrect product (does not match your order).
  3. The product is damaged upon delivery.
    In such cases:
  • You must inform us within 24 hours of delivery.
  • Please record a video and take photos while unboxing and share them with us at:
📧 sales@thegoldentriangle.store
📞 +91 97680 17017
  • Upon review, if the issue is found genuine, we will initiate a replacement.
  • If the product is unavailable, a store credit for the same value will be issued.

Packing & Pre-Dispatch Details

  • Before shipping, our team will send you packing images and videos of your product along with shipping details on WhatsApp to ensure transparency and build trust.

 

Damaged or Incorrect Product

  • If you receive a damaged or incorrect product, please notify us within 24 hours of delivery.
  • Ensure you take photos and an unboxing video as proof, and share them with us at:
📧 sales@thegoldentriangle.store
📞 +91 97680 17017
  • Once the complaint is verified and deemed genuine, we will initiate the replacement process. Incase of non-availablity of the product, a store credit of the same amount will be provided.

 

Conditions for Exchange

  • If eligible for exchange, please ensure the following:
  • Notify us within 24 hours of receiving the damaged/defective/incorrect product.
  • The product must be unused.
  • Return the product in its original packaging, including all price tags, barcodes, labels, and the invoice.
  • Pack the item securely to avoid further damage during transit.
  • The product will undergo verification and quality checks to confirm the complaint’s legitimacy.
    • If the complaint is found invalid, return shipping costs will be borne by the customer.
  • Once the returned product is received and approved, we will dispatch a replacement within 2–3 business days, subject to availability.
  • If a replacement is unavailable, a store credit will be issued via email or phone.
  • Store credits are valid for 30 days from the date of issue.

 

Refunds

  • In applicable cases, refunds will be processed within 5–7 business days, and the amount will reflect in your bank account or credit card statement.

Items That Do Not Qualify for Return or Exchange

  • Handcrafted Glass Vases may have natural bubbles—this is not a manufacturing defect.
  • Our products are handmade by skilled artisans. Minor variations in texture, color, or size are part of their uniqueness and are not considered defects.
  • Electroplated products may have minor bubbles due to the process—these are not defects.
  • Color variations may occur due to photography lighting or device screen settings—this is not a reason for return.

 

Warranty

  • No warranty is offered on any of our products unless explicitly mentioned.

 

Wall Clock Warranty & Service Terms

  • We offer a 1-year warranty on the clock mechanism only, valid from the date of purchase.
  • Installation services are not provided. However, we’re happy to assist you with step-by-step guidance via phone or video call during the installation process.
  • If you require a technical assistance visit, it is available within Mumbai at an additional charge of ₹1,000.
  • In case of any issue with the clock mechanism:
    • Customers are requested to drop off or courier the wall clock to our store at their own expense.
    • Our address:
The Golden Triangle
22 Bombay Cotton Mills Estate,
Hakoba Compound, D.L. Marg, Kalachowki Road,
Byculla, Mumbai – 400033.
    • After inspection and necessary repairs, customers will need to arrange pickup or courier at their own cost.
  • We appreciate your understanding and are always here to help with any queries you may have.

 

Stock Availability Disclaimer

  • As we also operate a physical store, real-time stock levels may fluctuate.
In rare cases where a product purchased online is simultaneously sold in-store and becomes unavailable, our team will contact you immediately to initiate a full refund.

 

Additional Information – Please Note

  • Policy Updates:
We reserve the right, at our sole discretion, to update, modify, or replace any part of our Shipping, Exchange, and Return Policy by posting revisions on our website. It is the customer’s responsibility to review these policies periodically for any changes.
  • Right to Refuse Service:
We reserve the right to refuse service to anyone, for any reason, at any time, without prior notice.
  • Official Website:
Orders are serviced only through our official website:
🌐 https://thegoldentriangle.store
We do not accept or process orders nor are responsible for any orders placed through any other platforms or websites.
  • Shipping & Service Region:
We currently ship and service orders only within India.
  • Website Content Accuracy:
While we strive for accuracy, there may occasionally be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotional offers, shipping charges, delivery timelines, or availability.
We reserve the right to correct, update, or cancel such information at any time—including after an order has been placed—without prior notice.

For any questions or further support, feel free to reach out to us at
📧 sales@thegoldentriangle.store
📞 +91 97680 17017


We’re always here to assist you!